How should I store and retain the quality of my dish detergent?
Our ActionPac tubs and bags are designed to easily seal and keep out moisture. As with any household cleaning product, store your dishwasher detergent in a secure location, away from small children and pets. Keep detergent in its original container with the label intact.
How much product should I use to clean my dishes?
We recommend consulting the usage labels on the back label of our products. However, there are times it may be necessary to use more or less depending on your home’s water hardness. Or try Cascade Platinum ActionPacs™, which provide the perfect premeasured dose in one easy pac.
My dishwasher manual says to fill both cups with detergent? Do I need to use two ActionPacs™?
No. You only need one ActionPac per load because the formula is concentrated. It’s designed to offer a convenient, easy way to dose detergent with no pre-measuring. With an ActionPac, the prewash cycle will not get a dosing of detergent, but the concentrated power released in the wash cycle will compensate.
Can I use dish liquid in my automatic dishwashing machine?
Dishwasher detergent isn’t the same thing as regular dish liquid. It’s been specially formulated for use in dishwashers to be low-suds. Regular dish liquid can create too many suds for automatic dishwashers, which can damage your machine and the surfaces around it. Dishwasher detergent also has ingredients that loosen stuck-on food particles and greasy residues without leaving water spots behind—plus ingredients that help protect your dishes from the long-term effects of heat and water over many cycles.
How do I use an ActionPac™product?
ActionPacs are easy to use because they require no pre-measuring.
Cascade® Platinum ActionPacs™ are powerful enough to clean an entire load of dishes with up to 48-hour stuck-on food—with no prewash needed. To use, just place one ActionPac in the detergent chamber, close the dispenser door, and run your dishwasher as you normally would. Here are more tips:
Do not unwrap or puncture the pouch. ActionPacs dissolve quickly
Handle with dry hands only. Wet hands can cause ActionPacs to stick together.
Completely reseal the Cascade® bag/tub after each use to prevent humidity or household dirt from entering.
No need to pre-rinse with Cascade Complete ActionPacs™. They power away 24-hour, stuck-on food to give you the shine you expect from Cascade.
Why do I have undissolved detergent in the dispenser?
Undissolved detergent can be caused by low water temperature, improper storage of detergent, or old detergent; or your dishwasher’s detergent chamber being blocked by an obstruction like a large or overhanging utensil or dish. Before adding detergent, check to make sure the chamber isn’t wet, as this can cause sticking. Consider trying Cascade® Platinum ActionPacs™. They are designed to dissolve quickly right from the start of a wash cycle.
Load detergent just prior to starting dishwasher cycle.
Be sure water temperature is no lower than 120ºF. Run the faucet closest to the dishwasher to clear water lines of cooler water before starting dishwasher.
Check loading pattern to be sure the dispenser cup and spray arms are not blocked by large items, handles, etc.
Run dishwasher when other household demands for water are low (high demand includes bathing or laundering). This ensures sufficient water pressure. Check dishwasher usage instructions for additional tips on checking proper water fill pressure.
Always store detergent in a cool, dry place and use within a few months of purchase.
Check to see that your dishwasher’s spray arms are able to rotate freely.
Check that holes (nozzles) in the spray arms are not clogged or impaired.
Perform a second wash with no items in the dishwasher and no detergent to remove any un-dissolved detergent.
How or when should I use a rinse aid?
Spots and film on your glassware can be a frustrating sight as well as wet dishes. Luckily, all Cascade® dishwashing products are formulated with built-in rinse aid action. And if you want additional protection, there’s Cascade Rinse Aid™. Just add it to your dishwasher’s rinse-aid dispenser and it’s automatically released into the rinse cycle. Cascade Rinse Aid helps to rinse away tiny food particles and residues that can cause spots on dishes and allows water to sheet off dishes to provide better drying. Refill your rinse aid dispenser monthly for best performance.