Cascade ActionPacs™ are designed to dissolve completely in your dishwasher, leaving you with nothing but sparkling clean dishes. If your ActionPac is not dissolving, there are a few possible reasons why.
First, make sure that there is nothing blocking the dispenser cup. Anything can block the dispenser, from something small like a utensil to something larger like a dish, so take care not to overload your dishwasher. If you’re unsure if you’re having this problem, try reading How To Load Your Dishwasher.
If blockage is causing the cup to not open completely, the ActionPac will not come out and will not be fully exposed to the washing process. This can result in a pac that does not dissolve or only partially dissolves.
Secondly, check to make sure you are getting water in your dishwasher. To check for this, put a large measuring cup or mug in your dishwasher on the top rack, open end up. Next, run your dishwasher. When the cycle is done, the cup should be completely filled with water. If it’s not, you may not be getting enough water flowing in.
Lastly, on very rare occasions, the ActionPac may stick to the dispenser cup, preventing it from being dissolved fully. To avoid this, make sure your hands are dry when handling the ActionPac.
Following these easy steps should ensure that when you open your dishwasher, the Cascade ActionPac and the dirty messes are both completely gone.